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FAQs

  • HOW DO YOU SELECT THE COMMUNITIES & THE ARTISANS?

    HOW DO YOU SELECT THE COMMUNITIES & THE ARTISANS?

    We selected our initial communities after visiting them and getting to know their background, the people, their heritage and surroundings. Mostly we are interested in working with indigenous communities in need of preservation and appreciation of their heritage and support of their artisans and local activities.  Hoping to encourage fair trade and avoid a disloyal competition of prices inside their community and markets, it has become our main goal to promote empowerment of women and break the cycle of poverty and obstacles they may encounter. 

    The process of integration between Etnica and the communities has been long and we have been able to establish a productive and mutually beneficial relationship. We chose our initial artisans based on their fair trade and community work principles. Currently we only handle a small group of artisans but are not closed to the possibility of integrating new ones as long as we can manage them in a suitable manner. 
     

  • DO YOU COMMUNICATE DIRECTLY WITH THE COMMUNITIES?

    DO YOU COMMUNICATE DIRECTLY WITH THE COMMUNITIES?

    All work and communication with the communities is done directly with Etnica. We are looking to avoid a large amount of middle men and maintain an open and trust based relationship between both parts. Communication is done online, over the phone and in person. None of the communities we work with is entirely remote or inaccessible. 
     

  • HOW DO YOU SELECT AND DEVELOP PRODUCTS WITH THE ARTISANS?

    HOW DO YOU SELECT AND DEVELOP PRODUCTS WITH THE ARTISANS?

    The artisans already have a line of their own products established. We provide them an intensive review and advice if needed to improve their techniques and apply innovation and creativity. Currently we have a creative director who works hand in hand with them and selects a rotation of products that will give them exposure of most of the work made.
     

  • HOW DO THE ARTISANS DEVELOP THEIR SKILLS AND TECHNIQUES?

    HOW DO THE ARTISANS DEVELOP THEIR SKILLS AND TECHNIQUES?

    Mostly the skills and techniques are a very important part of the communities traditions, they are usually passed from generation to generation and in some of the cases a few of them are self taught. Most techniques apply hand work and require years of experience. 
     

  • HOW LONG DO ARTISANS TAKE TO DEVELOP THEIR PRODUCTS?

    HOW LONG DO ARTISANS TAKE TO DEVELOP THEIR PRODUCTS?

    Depending on the product it may take a few hours, days or weeks. As mentioned above, the techniques used are traditional and it requires a process that may start from scratch, the complexity of the process is key to the final quality of the products. 
     

  • ARE ALL THE PRODUCTS IN STOCK?

    ARE ALL THE PRODUCTS IN STOCK?

    No, we are trying to maintain a reasonable amount in existence, however not all of the products may be available at the time you place your order. If this is the case we will provide you detailed information about how long it will take the product you desire to be custom made by the artisans and finally reach your hands. 

  • DO YOU HAVE A PHYSICAL STORE?

    DO YOU HAVE A PHYSICAL STORE?

    We are only selling and exposing our products online at the time. If you seek to learn more about the communities and artisans that shaped the products make sure you check the Responsible Travel  section. 

  • ARE THE PRICES IN US DOLLARS?

    ARE THE PRICES IN US DOLLARS?

    Yes, all of our prices are in US dollars and include local taxes.

  • HOW CAN I ORDER FROM GUATEMALA?

    HOW CAN I ORDER FROM GUATEMALA?

    From Guatemala please make sure to place your order at info@etnicasc.com or contact us, we have different shipping and payment options.