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FAQs

  • DO YOU SHIP ON A SPECIFIC DAY OR IMMEDIATELY AFTER AN ORDER IS PLACED?

    DO YOU SHIP ON A SPECIFIC DAY OR IMMEDIATELY AFTER AN ORDER IS PLACED?

    We have established two days of dispatching orders a week. As mentioned previously not all products may be in stock and most of them are custom made; as soon as you place your order if not in stock, production time and shipping date will be confirmed.
     

  • WHAT IS THE COST OF SHIPPING AND DO YOU SHIP INTERNATIONAL?

    WHAT IS THE COST OF SHIPPING AND DO YOU SHIP INTERNATIONAL?

    Shipping rates vary depending on the zone we ship to and the dimensions and weight of the packages. Volume of some packages may apply dimensional weight.

    We provide shipping internationally to the following zones: 

    Zone 1 Central America 
    Zone 2 North America 
    Zone 3 South America & Caribbean  
    Zone 4 Europe & Asia 
    Zone 5 Rest of the world 

    Shipping to zones 3, 4 & 5 can incur in additional taxes which are not covered in the shipping costs. These taxes will depend on the port of entry that processes your order; we do not take responsibility for this charge and the amounts charged are beyond our control. PLEASE TAKE NOTICE IF YOU ARE PLACING AN ORDER FOR ANY OF THESE ZONES.   

  • CAN YOU ARRANGE EXPEDITED SHIPPING?

    CAN YOU ARRANGE EXPEDITED SHIPPING?

    If you would like us to expedite your shipping, contact us before placing your order. Shipping rates will vary for this service. 
     

  • HOW LONG WILL IT TAKE MY ORDER TO BE DELIVERED?

    HOW LONG WILL MY ORDER TAKE?

    We ship from Guatemala and use an international courier system for the orders to reach your door. Our standard delivery time frame is 5 to 15 business days. This time frame is subject to the country your package is being shipped and how custos handles the product. After your order has been confirmed and shipped, we will provide you with the tracking information. 

  • AM I ABLE TO RETURN MY ORDER IF I'M NOT SATISFIED?

    AM I ABLE TO RETURN MY ORDER IF I'M NOT SATISFIED?

    Etnica guarantees the quality and uniqueness of all our products. As a result of being handcrafted many items will vary slightly in color or size; if you are not completely satisfied with your order please contact us. Shipping charges are non-refundable. 
     

  • WHAT WILL HAPPEN IF MY ORDER IS DAMAGED OR HAS MISSING ITEMS?

    WHAT WILL HAPPEN IF MY ORDER IS DAMAGED OR HAS MISSING ITEMS?

    Any damaged or defective item should be reported to us within 10 business days of receiving your order. You should not ship damaged merchandise back before contacting us.  If items are missing from your order you should contact us within 10 business days of receiving the package. 
     

  • AM I ABLE TO EXCHANGE ITEMS OR CANCEL AN ORDER?

    AM I ABLE TO EXCHANGE ITEMS OR CANCEL AN ORDER?

    To cancel an order you must contact us as soon as possible,  if it has not been shipped we will be happy to assist you. If your order has not been shipped we will do our best to accommodate your request. We cannot authorize a cancelation if the order has been shipped, ALL SALES ARE FINAL.

  • DO YOU DELIVER TO P.O. BOXES OR F.P.O ADDRESSES IN THE UNITED STATES?

    DO YOU DELIVER TO P.O. BOXES OR F.P.O ADDRESSES IN THE UNITED STATES?

    No, we only deliver to physical addresses.