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FAQs

  • INFORMATION COLLECTED IN OUR WEBSITE IS EXCLUSIVELY FOR THE USE OF ETNICA

    INFORMATION COLLECTED IN OUR WEBSITE IS EXCLUSIVELY FOR THE USE OF ETNICA

    We protect the privacy of our shopper’s information and data collected in our website as you use it. Your personal information is a serious matter to us and our website has been designed applying safety standards used by our developers and we will not disclose any customer information for purposes not related to Etnica. 

    We collect information directly provided by our user. The information we collect includes personal data such as name, email address, mailing and billing address, phone number, payment card information, product preferences and demographic information, among others. We also collect information provided about others if you decide to ship your purchase to someone else. The information we collect will be used for the purpose required; we do not provide information to any third party that does not participate in the operations of Etnica. We will only share information to vendors or other service providers who need access to carry out work on our behalf or if we believe your actions are inconsistent with our user agreements or policies. 

    Other information is collected automatically as you access our website or do business with us. We collect data in regards to your use of our website such as: IP address, type of browser, access times, views and the link from where you accessed our site. We may use cookies or other tracking technologies to gather information about you when you interact with our site or emails. We may use this information to improve our website and user experience, to define features and parts of our website that receive more attention.

    The information collected is put to use by Etnica for:
    Improvement of the online shopping experience.
    Provide products and services requested.
    Process transactions and send confirmations and receipts.
    Monitor and analyze activity, trends and usage.
    Anticipate your needs and provide better customer service. 

    Etnica is based in Guatemala and the information collected abides by privacy protection laws. By accessing and using our website and providing information to us, you consent and agree to the processing of it.  
    If we update or change this privacy policy it will be updated in this very same area; also we include the last date of publication. 
    Finally, by visiting our website you are accepting the terms of this Privacy Policy. Any external links to other website are identifiable; we are not responsible for the content and privacy policy of others.
    If you have any questions or concerns regarding how Etnica manages or uses your personal information be sure to contact us. 

    Policy published: 2017